Shipping policy
INTERNATIONAL SHIPPING POLICY
Shipping Destinations We ship to the United States, Canada, and Australia. All orders are processed and shipped from South Africa.
Processing Time Orders are typically processed within 1-3 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Times
- United States: 7-14 business days
- Canada: 7-14 business days
- Australia: 10-21 business days
Please note that delivery times are estimates and may vary due to customs clearance procedures and local postal service efficiency.
Shipping Costs Shipping rates are calculated at checkout based on your destination and order weight. We offer competitive international shipping rates and may provide free shipping promotions from time to time.
Tracking All international orders include tracking. You will receive a tracking number via email once your order ships, allowing you to monitor your package's journey.
Customs, Duties & Taxes International customers are responsible for any customs duties, taxes, or additional fees imposed by their country. These charges are determined by your local customs office and are not included in our shipping costs. We recommend checking with your local customs office for estimated charges before placing your order.
Lost or Damaged Packages If your package is lost or damaged during transit, please contact us within 30 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue.
Contact Us For shipping inquiries, please contact our customer service team at info@purplecushhh.co.za